Consumer World Blog by MrConsumer

This is a story about a retail customer service associate who went above and beyond the call of duty. MrConsumer went to his local Kohl's department store in Massachusetts to buy a seven foot high and four foot wide black metal arbor. Everyone's garden should have an archway, right?

The good news: the store had it in stock on this, the last day of the sale. The bad news: the box was about two feet wide by eight feet long, and would not fit into MrConsumer's car. I asked if I could leave it at the customer service desk until next week to allow time for finding someone with a bigger car. In the course of the conversation, I mentioned that I lived just in the next town, about five minutes from the store. The customer service person, Jane, asked where specifically. As it turns out Jane lives only four or five blocks away from MrConsumer, and she volunteered to deliver the arbor in her car after she finished work.

What? How unimaginably generous and unexpected! MrConsumer is going back to Kohl's shortly to load this monstrosity into Jane's car, and will write a letter praising her goodwill to Kohl's' headquarters.