Consumer World Blog by MrConsumer

The way so many big companies use automated phone systems these days, you would think they don't want to talk directly to consumers. And they don't. And they don't make it easy to find a human to talk to. Enter Paul English, and his new website GetHuman.com. It is a cheat sheet with a directory of the magical key presses to circumvent companies' automated phone systems. Interesting to note that this NY Times article credits Bruce Mohl, the consumer reporter of the Boston Globe for helping to start an avalanche of publicity for Paul English. And who do you think suggested the story to Bruce Mohl? MrConsumer, of course! For more consumer news, visit Consumer World.